Frequently Asked Questions 

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What is your return policy?

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• We accept returns if you are not satisfied with your order.

• Return request must be done within 3 working days upon receiving your order. 

• Please contact us at cc@ruthdegrace.com or drop us a message at FB or Instagram before you return any of your order to us. 

• Return of your order must be done within 3 working days upon receiving approval email from us.

• Purchase of sale items, intimates, swimwear, accessories, and bags are final and cannot be returned, exchanged or refunded.

• All shipping fee will borne by customer and will not be refunded.

• Return must be done for an item(s) in its original condition (intact tag attached, unworn, unwashed and unaltered).

• Return can only be done one time per order number, meaning that any order made with return credit cannot be returned the consequent time.

• Refund would only be done as store credit voucher, strictly no cash refund is allowed.

• Store credit voucher can only be used once, not applicable with any other further discount.

• You are responsible for the shipping cost and custom duty of returned item.

• All returned packages should be prepaid parcel (non COD). Any COD parcel will be rejected and returned to your end. 

• Please return your order via a traceable mode as we'll not be responsible for any lost mail sent.

• Kindly retain all proof of mailing until an acknowledgement has been sent.

• You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.

• Please provide us your tracking info once you mail out your returned item.

• We will email you once we received your returned item and your return request will be processed within 14 working days.

• We reserve the right to reject any returned item if it doesn’t meet all mentioned conditions.

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How will my return be reimbursed?

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• You'll receive Store Credit equivalent to the purchase value of the item into your Ruth de Grace account within 14 working days from when we receive your parcel..

• Store Credit is non-refundable and non-transferrable.

• Store Credits in Ruth de Grace account do not expire.

• Store Credit can be used in your next online purchase with us.

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How do I return my order?

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• Please contact us at cc@ruthdegrace.com or drop us a message at FB or Instagram before you return any item to us.

• Return request must be done within 3 working days upon receiving your order. 

• Return of the item must be done within 3 working days upon receiving approval email from us.

• Pack the item(s) and send your parcel using a traceable* mode of delivery to: the address provided by us.

• Please return your order via a traceable mode as we'll not be responsible for any lost mail sent.

• Please provide us your tracking info once you mailed out your return item.

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What happens if I’ve returned an order that is not eligible for returns?

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• We'll drop you an email once we've processed your parcel and will have to return your order back to you.

• You'll be responsible for re-delivery fees incurred under such circumstances.

• We'll advise on the return fees and re-delivery fees incurred.

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